Healthcare Facilitation • Srinagar, Kashmir
This Refund Policy applies to payments made through Pulse Clinic360 for services facilitated through the platform. We strive to maintain transparent, fair, and reliable processes for all consultations and healthcare services.
If a patient has paid for a consultation and the consultation does not take place or cannot be completed due to cancellation or circumstances preventing the consultation from taking place, the patient will be eligible for a refund of the amount paid for that consultation.
Where appropriate, Pulse Clinic360 may coordinate with the patient and the concerned doctor to confirm the status of the consultation before processing the refund.
If a patient has paid for a medicine order and the order cannot be fulfilled, the applicable amount paid will be refunded.
If the medicine delivered is damaged or the wrong medicine has been sent, the patient may request either a return or an exchange. The case may be verified before the return, exchange or refund is processed.
Patients should contact Pulse Clinic360 promptly after receiving an affected order and provide the relevant order details and, where requested, photographs or other information needed for verification.
Refunds will be processed through the applicable payment method or payment channel, subject to the processing timelines of the relevant payment service provider/bank.
Refunds or returns may not be available for reasons other than those specifically covered above, subject to applicable law and the policies of the relevant service provider or pharmacy.
Our dedicated support team is available 24×7 to assist you with order status, consultation rescheduling, or refund verification.